Q: How do I place an order?

A: Browse our collection, add your desired items to the cart, and proceed to checkout. Follow the steps to enter your shipping and payment information to complete your purchase.

Q: What payment methods do you accept?

A: We accept credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers.

Q: Can I cancel or modify my order?

A: Orders can be modified or canceled within 24 hours of purchase. Contact us at [To be added] as soon as possible for assistance.

Q: Do you ship internationally?

A: Yes, we offer worldwide shipping. Shipping costs and delivery times vary based on your location.

Q: How long does shipping take?

A: Orders are typically processed within 2-3 business days. Delivery times depend on your location and shipping method.

Q: How can I track my order?

A: Once your order is shipped, you will receive a tracking number via email to monitor your shipment’s progress.

Q: What is your return policy?

A: Items can be returned within 14 days of delivery if they are unused, unworn, and in their original packaging. Please refer to our Return Policy for details.

Q: Can I exchange an item?

A: Yes, exchanges are allowed within 14 days of delivery. Please ensure the item is in its original condition and contact us for further instructions.

Q: Does my purchase come with a warranty?

A: Yes, all our products are covered under a 2-year limited warranty for manufacturing defects.

Q: Can I have my jewelry repaired?

A: We offer repair services for both in-warranty and out-of-warranty items. Contact us at [To be added] for a repair quote.

Q: Do you offer custom or personalized jewelry?

A: Yes, we specialize in custom designs and personalization. Contact us with your ideas, and we’ll create a unique piece just for you.

Q: Can custom items be returned or exchanged?

A: Unfortunately, custom-made or personalized items cannot be returned or exchanged unless they have manufacturing defects.

Q: How should I care for my jewelry?

A: Avoid exposure to chemicals, harsh cleaning agents, and excessive moisture. Store your pieces in a jewelry box or pouch and clean them gently with a soft cloth.

Q: Does your jewelry tarnish?

A: Our jewelry is crafted with high-quality materials to minimize tarnishing. However, proper care is essential to maintain its shine and durability.

Q: How can I contact customer service?

A: You can reach us via email at [To be added], phone at [To be added], or through the contact form on our website.

Q: Do you offer gift wrapping?

A: Yes, we provide gift wrapping as an option at checkout.

Q: How can I sign up for promotions or discounts?

A: Subscribe to our newsletter to stay updated on exclusive offers and new arrivals.